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Frequently Asked Questions

How much does delivery cost?

We charge a single flat rate for all tyres of all sizes for delivery to a mainland UK address.  The prices for delivery are as follows:

all prices inclusive of VAT

Why are TyreDrive’s prices so competitive?

TyreDrive has created a very easy way to purchase tyres online.  This simplistic approach means we can operate a very efficient company with few overheads.  These savings are passed on directly to you, our customer.  In addition, TyreDrive buys tyres as part of a tyre group in very large quantities direct from the UK’s main tyre wholesalers.  This means we are frequently offered the best prices available which again are passed on to you, our customer.

Are there any hidden costs in the prices quoted?

No, all tyre prices quoted have no hidden costs and include VAT.  Please note that delivery charges are extra but will be clearly stated before you make a decision to buy.

Are these tyres new?

Yes, all the tyres that we sell are brand new.  In addition, we can guarantee that they are not retreads, remoulds or rejects.

What if the tyres I order are out of stock?

Generally, all tyres listed will be in stock unless clearly stated.  However, on rare occasions tyres may be out of stock with our wholesalers or may have been sold earlier that day.  If this is the case then TyreDrive will email you immediately to offer you a date that they will be in stock.  If you are not willing to wait for this period then we will offer you some similar tyres at the same price or will refund the full amount that you have paid.

What if the tyre I require is not listed on the TyreDrive website?

TyreDrive has access to the majority of tyre sizes and brands available on the UK market at extremely competitive prices.  Generally, only the common tyre brands or sizes are listed on our website.  If you do not see the tyre type or size you require then please complete an online enquiry form and we will respond as soon as possible.  It is very likely that we can sell any tyre that you require and at a very competitive rate.

Is my payment secure and am I protected from online fraud?

Yes, we use a secure site provided by WorldPay (part of RBS)  that accepts most credit cards and debit cards.  This site is independently run by WorldPay so even TyreDrive staff cannot access this site to find card details etc.  We basically get a summary of who, when and how much has been paid.  This independent secure site also protects TyreDrive from fraudulent customers.  More information can be found at  www.RBSWorldpay.com

You may also choose to pay via PayPal - simply choose the Paypal option at the checkout. More information about PayPal can be found at www.paypal.co.uk

Both options are fully secure and PCI compliant (Payment Card Industry (PCI) Data Security Standard).

Can I pay by means other than a credit or debit card?

Yes, we accept payment by PayPal. All other payment methods such as cheque, postal order etc are accepted but please first contact us at enquiries@tyredrive.co.uk or phone us (contact details available by clicking on contact us) before making your payment.

How much is delivery if I am not in the UK mainland?

Tyredrive does offer delivery of tyres both nationally and internationally however, delivery prices may vary considerably from country to country.   If you require a quotation for tyres delivered to non UK mainland address then please complete an online enquiry form and we will respond as soon as possible.

Can I get the tyres sent to my work or another address?

Yes, the tyres can be delivered to whatever address you wish provided that it is easy to find (e.g. not a small office on a big industrial complex).

How long do I have to wait for delivery?

All of our tyres are sent with a courier as next working day delivery (UK mainland only).  Therefore depending on the time your order and our stock levels, tyres are normally delivered within 3 working days of purchase (approximately 90% within 48 hours).  If delivery is likely to take longer than this then we will email you to let you know the estimated day of arrival as soon as possible.  Please note that Saturdays, Sundays and Bank Holidays are not considered working days for our couriers.

Can I track the delivery of my item?

Yes, once your tyres have been dispatched we will confirm this with an email that will also contain a courier tracking number. The tracking number can be used to follow your tyres through the couriers system and will allow you to know the exact arrival date.

What if nobody is in for collection of the tyres when they are delivered?

Our couriers require a signature from somebody at the delivery address before they leave the tyres. If no one is available to do this then they will leave a calling card giving you details of how you can re-arrange delivery or collect them from your nearest couriers depot at your leisure.

Who can I contact if my tyres do not arrive or I have another problem?

TyreDrive prides itself on customer care and all problems are dealt with as soon possible.  Indeed, repeat business and referrals are key to our business success so our aim is to put the needs of the customer first and for all purchases to be processed quickly and efficiently.  If you have any queries or problems please contact us at enquiries@tyredrive.co.uk or phone us (contact details available by clicking on contact us).

Who can fit my tyres?

Please click on Tyre Fitting www.tyredrive.co.uk/tyre-fitting/ for more information.

Do I have the same rights as a high street shopper when buying at TyreDrive?

Yes, your consumer rights are exactly the same when buying online as they would be from a ‘real’ shop.

Is there a returns policy if I am dissatisfied with the product I receive?

Yes, if you are dissatisfied with the product that you receive, we can offer a returns policy whereby we will pay you a full refund if you return the tyres to our depot within 5 working days of receiving them.  Please refer to terms and conditions for full details and please contact us before returning any product.